Our Staff

We have assembled a staff of claims professionals with superior experience:

Mike Farrell

A former claims manager and supervisor with several large commercial insurance carriers, Mike Farrell has over 30 years of experience handling and managing casualty claims. A University of Oregon graduate, Mike has received his Chartered Property Casualty Underwriter, Associate in Claims, Associate in Reinsurance, and General Insurance designations. Mike founded Farrell & Associates in 1995.

Cynthia Conover

Cynthia Conover has over 30 years of experience as a branch manager, senior claims examiner and field claims representative. Prior to joining Farrell & Associates in 2000, Cynthia worked for Ward North America, California Casualty and Allstate. She received the Senior Claims Law Association designation, and has served as president of the Oregon Casualty Adjusters Association.

Teresa Gooley

Teresa Gooley has adjusted liability claims in Oregon since 1978, previously having worked at Allstate Insurance Company, Aetna Casualty and the City of Portland Risk Management Division. She has handled serious general liability, medical and dental malpractice, police liability, product liability and employment claims. Teresa has specialized training in police civil liability discipline and labor problems, supervision, and communication. She has been with Farrell & Associates for over eleven years, handling tort claims presented against Multnomah County.

John Schenck

Jon Schenck has handled commercial and personal lines claims since 1984. Prior to joining us in 1999, he worked for Safeco, Maryland Casualty and Ohio Casualty as multi-line claims representative and senior claims representative specializing in first party and third party property losses. He is experienced in construction defect claims and has handled long haul trucking liability in 49 states. He also worked for an insurance restoration company as an estimator and supervisor. He is trained in the use of the Xactimate estimating program. Jonathan is a graduate of the University of Oregon and is licensed in Oregon and Washington.

Tracy Stansbury

With special expertise in handling municipal liability claims, Tracy Stansbury has over 20 years of experience in the claims profession. Prior to joining Farrell & Associates, Tracy worked as a senior claims specialist for Consolidated Freightways and for City County Insurance Services, where she handled officer-involved shooting and other high-exposure claims. She is the claims administrator for Clackamas County and Washington County.

Beth Day

Beth Day has over 20 years of claims experience, including seven years as a field representative with Farmers Insurance Company. She is a graduate of California Polytechnic State University in San Luis Obispo. Beth covers southern Oregon and northern California from her office in Medford. Beth handles the claims for Jackson County, the city of Medford and the city of Salem.

 

Maria Berard

Maria Berard has over 27 years of experience as a field claims adjuster and team leader for Ohio Casualty and Amica Mutual Insurance Companies. Maria is fluent in Spanish, and has completed the Vale National Property Damage Estimating course, negotiations settlement training, and Leadership Skills for Women training. She is based in Portland.

Jim Prestwood

Jim Prestwood has over 28 years of expertise in the claims profession, having previously worked as a field claims representative and supervisor for Farmers Insurance Group in Portland and Bend. Jim is a graduate of the University of Oregon and is a past president of the Oregon Casualty Adjusters Association. Jim is based in Central Oregon.

Melanie Rathe

Our office manager, Melanie Rathe, has several decades experience working in office settings that vary from banking, real estate and tax accounting. She is a native Oregonian who spends her free time working bicycle races around the state of Oregon.

 

Yvonne Green

Yvonne Green has been a claims professional since 1994, having previously worked for Mutual of Enumclaw and Sedgwick Claims Management. She is bilingual and regularly interviews Spanish-speaking claimants, witnesses and insureds. She is a licensed adjuster in Oregon and Washington, and has obtained her Associate in Claims designation. Yvonne served as president of the Portland chapter of National Association of Insurance Women and received the chapter’s Claims Professional of the Year award in 2003.

Erika Britton

Erika Britton has 20 years of experience in the insurance claims profession and civil litigation, receiving her training from Safeco. She received an associates degree in applied sciences as a paralegal. She is state certified as a general lines adjuster in Oregon and Washington. As an employee of Farrell & Associates, Erika handles general liability United States and Canada claims for Nike.

 

Bethany Michel

Bethany Michel is our multi-line claims specialist in Eugene. Prior to joining Farrell & Associates, she worked as a senior field claim specialist with Farmers Insurance Company and an outside claims representative with Travelers Insurance Company. Bethany has experience handling both residential and commercial lines losses, and has handled catastrophe claims in Texas, New Mexico, Montana and Washington, D.C.. She has expertise in preparing Xactimate estimates and working with Xactanalysis. Bethany is a proud graduate of the University of Oregon.

Tim Hanley

Tim Hanley is our multi-line field claims specialist in Seattle. Tim brings over 35 years of broad-based claims expertise to our staff, having previously worked for a number of independent adjusting companies, insurance carriers, and catastrophic adjusting companies. Tim has handled a variety of personal and commercial lines property, casualty and construction defect claims, including hail, flood, earthquake, hurricane and wind losses in Washington, Texas, Florida, Louisiana and California.

Tim is extremely proficient in the use of Xactimate estimating software, attended the University of Oklahoma, and has completed a variety of ongoing training courses in a variety of disciplines. He is licensed in Washington, Oregon and a number of other states.

Tammy Bowers

Tammy Bowers is our field claim specialist in Salem. She has over 30 years of experience in the claims profession, having worked as a senior claims examiner for Sedgwick Claim Services and EBI Companies and as workers' compensation manager for May Trucking. She has conducted claim audits for clients in California, Colorado, Arizona and Idaho. Tammy attended George Fox University, is an Oregon certified claims examiner and currently serves as vice president of the Oregon Workers' Compensation Claims Association.

Doug Snodgrass at Farrell & Associates, Portland, Oregon

Doug Snodgrass is our property claims specialist based in Corvallis. Doug has 10 years of claims expertise, having worked for Farmers Insurance Group and several independent adjusting companies, and has experience handling a wide variety of commercial and personal lines property claims. He has extensive knowledge of construction and restoration industry practices, and is well versed in Xactimate, Xactanalysis, Symbility, Simsol and Marshall & Swift. Doug is a graduate of the University of Kansas, and is licensed in Oregon, Washington, and 27 other states.

Greg Pluck at Farrell & Associates

Greg Pluck is a Senior Property Claims Specialist with over 17 years of experience handling a wide variety of commercial and residential first party property, construction defect and third party property damage claims. Prior to joining Farrell & Associates, he worked for State Farm, Farmers and American Family insurance companies. He is fluent in the use of Xactimate and Xactanalysis. Greg is a graduate of the University of Nevada Las Vegas in Business Administration and he received his Master’s Degree in Organizational Leadership from Warner Pacific College.